I know. I know. It’s been way too long since my last blog post. But I have a good reason. First off all there hasn’t been much to report and second, my job has kept me really busy for the past several weeks. Sherlock Bones has been under the weather but after a trip to the vet seems to be on the mend. We have rain here and when I say rain, I mean the kind where it doesn’t stop. Nature’s faucet has been on now for 3 days. Boy do we need it. It’s been so dry the plants were starting to wilt. We don’t get that kind of rain often and I’m not sure how much more we can take before it stops sinking into the ground. We’re supposed to have this through Wednesday so cross your finger we don’t float away.
I was working yesterday when my internet connection died so I called the cable company and played along with the automated help system before muscling my way to speaking with a human. I had to tell it what my modem model was and if some lights were on. The modem is hard to get to and it’s not in a well light area. Plus the writing on the modem is very small. No worries, the automated lady said she’d patiently wait for my response and when I was ready I could say continue. I had to go behind the desk to pull the modem out which took a while. She kindly reminded me I could say continue at any time. Yeah, yeah automated lady you don’t have a clue what you’re asking me to do. Of course my modem didn’t have a model name but she pleasantly suggested it may not and described the physical features and asked if that was it. Looked like it to me so I said yes. Then she asked if the Ready light was on. Damn, I couldn’t read any of the words they were so small. So I had to drag a floor lamp over, the only thing within reach at that time. Once I plugged it in and turned it on I still couldn’t read the words. I went through the house searching for a magnifying glass, all while the polite automated lady voice kept telling me I could say continue at anytime. Found said object and brought it back to the sunroom where the modem is. Hah, now I could read the words and nope Ready light was not on. Now let me back up. I called to find out if there was an outage in my area but the automated lady would hear none of that until she made me do circus tricks first. So now she tells me to unplug modem and keep it off until she goes through all the reasons why I might not be able to get on the internet, but she won’t even suggest an outage. Yeah talk to the hand lady. I plug the modem back in and she wants to know if the Ready light is on. Nope I say. Then she tells me to unscrew the cable cord to make sure the prawn isn’t bent. I’d had it at that point and requested an agent. She suggested I didn’t need one and to continue with what we were doing. I request an agent again, this time saying agent, agent, agent, agent like Dorothy clicking her heels three times and saying there’s no place like home. Again the automated lady in a stepford wife tone tells me she can help. It’s only when I curse at her and tell her what she can do to herself that there is a pause and she says she’ll transfer me over. Finally I’m going to get to speak with a human. I hear the phone transfer over, the musak machine plays. Success! Or so I thought until the phone went dead. But I was about to give up. It was war. So I called back and nearly fell out of my chair when the automated voice greeted me said that I’ve called before and if I still needed help with my internet connection. Yikes. Needless to say I was going to speak with an agent and relentlessly pushed my way through. Indeed there was an outage but no estimated time when it would be back. So that was my weekend.
